Enterprise Rent A Car — Car Rental in Richmond

Reviews of Enterprise Rent A Car

• Steven

  Added 2016.09.17

  By far one of the smoothest, quickest and very pleasant car rental experience. Howe offered excellent service this morning. His charming personality and knowledgeable conversation made the entire experience very welcoming. It took 10 minutes in total and he even offered a free upgrade. After some not so happy experiences in the past at different enterprise location, I highly recommend this branch(Hilton Richmond). Thanks Howe.
• Lauren

  Added 2016.02.24

  The day after returning the car, however, and still being on my holiday in Canada, I was rudely awakened at 7:45 by a phone call from a female representative from Enterprise for a chat about my experience with the company, she seemed unable to grasp that I was still on holiday and that she had woken me up, so the conversation wasn't that long, but now the plot thickens, on my return from holiday and on checking of my emails, I found an email from Jack Liu, a rep from Enterprise, dated 30th of August, several days after me having rented the car. The email informed me that the Kia I was driving had been sold, and could I bring it back in exchange for another car and a full tank of gas! What sort of company makes a request like that? I'm so glad I never saw the email at the time of it being sent as I was 4 hours drive away from the office I rented it from and in the middle of my holiday. I would have also been worried that there may of been repercussions of my driving a car that had been sold to another person/company.
• Carter

  Added 2015.08.29

  I look forward to our next trip to the area, and would most certainly again use the services of this location.
• Joshua

  Added 2015.08.26

  Your company's representative acknowledged that I was less than satisfied, but no other cars were available, so I continued on my way, driving the Kia.
• Samantha

  Added 2015.05.11

  In conclusion I feel quite dissatisfied with the service I received from Enterprise, suffice it to say I will not be using them again or recommending them to anyone else
• Sophia

  Added 2015.02.09

  I always rent my car from this location
• Jackson

  Added 2015.02.05

  - Robert S. (Ontario, Canada)
• Robert

  Added 2015.01.16

  very friendly and helpful Highly
• Jacob

  Added 2014.04.11

  They have the best service and are
• Samantha

  Added 2014.03.26

  We had a lovely holiday, and on returning the car, was given a discount due to the car not being quite up to expectations (Thank you)
• Richard

  Added 2013.09.20

  I was disappointed in the car that was supplied by your company in that when holidaying in the U.S. or Canada, I always treat myself to a larger American style SUV that is more suited to the roads in those counties and comfortable for long journeys. Usually these cars are listed as Jeep Cherokee or similar, as was the one I requested, now I have never been given the aforementioned Jeep, but have always been happy with the alternative offered, last year I had a top of the range Ford Edge with all the extras and was extremely satisfied with this. But this year's car, a Kia Sorrento, just didn't tick all the boxes, when in North America, I like to drive an American car.
• Justin

  Added 2013.09.02

  My family and I are very grateful to the staff of this specific enterprise location for going above and beyond in assuring our first visit to the Vancouver area was a great one.. We recently visited B.C. for a family vacation and stayed at the Hilton in Richmond. The convenience of having enterprise located on the premise was helpful. As the Hilton shuttle picked us up at the airport, there was no need to concern ourselves at the time of landing with a car. This allowed us to pick up a car when the need had arisen (saving money and hassle of simply having a parked car in the hotel and paying additional parking fees). When we let the friendly enterprise staff know that it was our first time visiting the area, the staff extended a very warm and sincere welcome to us and took considerable time to assist us with any questions we had about the area and even offered suggestions (must sees) as well.
• Logan

  Added 2013.08.28

  I am writing in response to your email re customer satisfaction.
• Jose

  Added 2013.06.28

  recommended I am a happy customer ✅
• Nathan

  Added 2013.06.27

  I have always had bad experiences with car rentals until I came to this Enterprise location. Found a chip on the windshield when I returned the car. Was ready to file a claim until these guys told me not to worry about it. The staff were very nice, I highly recommend this place. Not surprise that this place has many five star reviews, not a typical car rental.