The Brick Richmond — Furniture Store in Richmond

Reviews of The Brick Richmond

• Angel

  Added 2016.09.13

  They have a lot of options so you will likely find some combination of stuff that you need. Their delivery system is excellent, and they have a contract with local assemblers if you don't want to do any of the set up, or staging.
• Lucas

  Added 2016.02.29

  We recently bought a complete new bedroom set a couch love seat and chair and the service in the store was above any expectations from both sales persons and even the store manager who gave us even better deals off the already reduced prices. We had the furniture delivered to our new place on the Island and the delivery was exactly as they said and on time We did not have much time to really go over anything and when we returned a couple weeks later we noticed a small damaged corner on the leather couch ,I contacted customer service and with no hesitation they arranged for a repair company to go have a look and it was not repairable and i would be getting a call from the store. Lone and Behold i got a call it would be replaced and was and the delivery was once again right on time, There was a back order on the chair so once again it arrived as they indicated it would and i cant say any more about the great customer service from the brick and all employees including the Delivery men from Langford.
• Colin

  Added 2015.09.16

  I was very pleased with the service at the Richmond, BC location. I did not find the salespeople pushy at all. No following you around, and stalking you. They just said hello let me know they were there if I needed help and left me alone - Perfect! We decided to buy a sofa set, but within a week before it was delivered we changed our minds. Very easy refund process and very gracious customer service. We ultimately found our sofa elsewhere, but would not hesitate to deal with The Brick in the future.
• Hayden

  Added 2014.07.16

  The Asian communities should try to avoid purchasing products from The Brick & Leon's Furniture and avoid using TransGlobal Service because this company mistreats their Asian employees! Asian employees get lower pay with less job security. I know a few Asian employees who have been terminated without just reasons!
• Nicholas

  Added 2014.06.15

  ASIAN COMMUNITIES WILL ONLY SUPPORT BUSINESSES THAT TREAT THEIR ASIAN EMPLOYEES WELL!
• Landon

  Added 2013.11.16

  The Brick is a pretty famous furniture store. They also include appliances and electronics in their offering and have a specialty in mattresses. Service staff can be a little pushy but overall are quite friendly. Their customer information collection process is a little boggling, just ask for the information instead of suggesting I be a VIP buyer.
• Dylan

  Added 2013.10.13

  Parking is readily available, but they are not on major bus routes.
• Thomas

  Added 2013.06.19

  We ordered a washing machine from the Brick and originally they said it would come in 1-2 weeks to arrive. However, it took nearly 2 months for the machine to arrive in DAMAGED condition! The driver then took the damaged machine out of our home. We later requested for a full refund but they refused. For your own sake, please do not buy anything from the brick. Their policy is not written clearly and don't trust the salesperson's words. The Brick will scam you.